Your 21com Questions Answered

Visit the Register page and fill in your name, Pakistani mobile number, email address, and date of birth. You will receive an OTP on your mobile to verify your number, after which your account is immediately active. Choose a strong password and keep it private. Make sure all details you register with are accurate — your withdrawal methods must match the name on your account.

No. Each player is allowed one account only. Duplicate accounts are against our Terms and Conditions and will result in all accounts being closed, with any balances forfeited. If you have lost access to your original account, contact support via live chat rather than opening a new one — the team can help you recover it.

You must be 18 years of age or older to register and play at 21com. Age verification may be requested at any point, including before your first withdrawal. Players found to be under 18 will have their accounts permanently closed and any winnings will be voided. We take underage gambling very seriously.

Identity verification is typically requested before processing your first withdrawal. You will be asked to upload a clear image of a valid Pakistani identity document — your CNIC is the standard document accepted. Make sure the image is legible and all four corners are visible. Verification is usually completed within a few hours during business days.

Click "Forgot password?" on the login page. Enter your registered Pakistani mobile number or email address and you will receive an OTP or reset link. Follow the steps to set a new password. If you have lost access to both your mobile number and email, contact live chat support with your account details so the team can verify your identity manually.

Contact our live chat support team to update your registered mobile number or email address. For security, you will need to verify your identity before any contact details are changed. This cannot be done without verification to protect your account from unauthorised changes.

21com supports all major Pakistani payment channels: JazzCash, Easypaisa, Raast, direct bank transfer, debit and credit cards, and mobile wallets. All deposits are processed in PKR so there are no currency conversion fees on your end. Head to the Deposit page to see the current list and select your preferred method.

JazzCash and Easypaisa deposits are processed almost instantly in most cases. Your PKR balance on 21com should update within a few minutes of completing the payment on your mobile wallet. If it takes longer than 15 minutes, check your JazzCash or Easypaisa transaction history to confirm the payment went through, then contact live chat with the transaction reference number.

Yes. Minimum deposit amounts vary slightly by payment method. Check the Deposit page for the current minimums per channel. Generally, the thresholds are kept low to make it accessible for players across all budget ranges. Maximum deposit limits also apply per transaction and per day depending on the method used.

First, confirm the transaction was successful on your payment app — look for a confirmation message or a deducted balance. If the payment went through on your end but has not appeared on 21com after 20–30 minutes, contact our live chat support with your transaction reference ID, the amount, payment method used, and the approximate time of the transaction. Do not attempt a second deposit until the first one is resolved.

21com does not charge a fee on your deposits. However, your payment provider — for example JazzCash or your bank — may apply their own transaction fee based on their standard charges. Check with your provider if you are unsure. The amount that reaches your 21com PKR balance is the net amount after any provider charges, not the gross amount you sent.

Go to the Withdrawal page when you are logged in, select your preferred method, enter the amount in PKR and confirm. Withdrawals are only processed to the same payment method you deposited with, and the account must be in your name. First-time withdrawals require identity verification — have your CNIC ready if you have not verified yet.

JazzCash and Easypaisa withdrawals are typically processed within a few hours once approved. Bank transfers may take 1–3 working days depending on your bank. Processing times can extend slightly during weekends, public holidays, or peak periods. You can check the status of your withdrawal request from your account transaction history.

Common reasons include: identity verification not yet completed, active bonus wagering requirements not yet met, the withdrawal account name not matching your registered name, or the withdrawal method being different from the one used to deposit. Check your account notifications for the specific reason, or contact live chat for a clear explanation and to resolve the issue.

Yes, both minimums and maximums apply and vary by payment method. The Withdrawal page shows current limits. If your winnings exceed the per-transaction maximum, you can submit multiple withdrawal requests. VIP players at higher tiers may have increased withdrawal limits as part of their programme benefits — check the VIP page for details.

21com runs a range of promotions including welcome bonuses for new players, reload bonuses for existing players, free spins on selected slots, and seasonal promotions tied to events like PSL cricket matches and T20 international series. Check the Promotions page regularly as offers are updated frequently and some are time-limited.

A wagering requirement (also called a playthrough requirement) is the number of times you need to play through a bonus amount before the resulting winnings can be withdrawn. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to wager a total of PKR 20,000 before withdrawing. The bonus tracker in your account dashboard shows your progress in real time.

Yes. If you do not wish to accept a bonus, you can decline it at the time of claiming or contact support to have it removed from your account. Keep in mind that if you have already started using the bonus funds to play, the cancellation process may affect your remaining balance. It is always worth reading the bonus terms before accepting any offer.

Each bonus has an expiry period — typically 7 to 30 days from the date it is credited — within which you must complete the wagering requirement. If this window passes without the requirement being met, the bonus and any associated winnings are removed from your account automatically. Always check the validity period listed on the promotion before accepting.

Yes. During PSL and other major international cricket events, 21com typically runs match-day reload bonuses, enhanced promotions for slots and live casino games, and limited-time leaderboard competitions. These promotions are listed on the Promotions page as they go live. Logged-in players often get early access, so it is worth checking your account during active cricket series.

21com has a full Game Lobby that includes online slots from well-known game studios, live bingo rooms with multiple session times, live casino tables with real dealers, instant-win games, and esports-themed titles. The platform is updated regularly with new game releases so there is always something fresh to try.

Absolutely. 21com is fully optimised for mobile browsers on both Android and iOS devices. The game lobby, account dashboard, deposit and withdrawal tools all work smoothly on your smartphone or tablet without needing to download a dedicated app. Most Pakistani players access 21com directly through their mobile browser — Chrome and Safari both work well.

All slot games on 21com use certified Random Number Generator (RNG) software from their respective studio providers. RNG technology ensures every spin outcome is genuinely random and independent of previous results. Game studios providing titles on the platform are established names in the industry whose software is tested independently. The Return to Player (RTP) percentage for each slot is displayed in the game information panel.

The Bingo lobby hosts multiple rooms with different game schedules, ticket prices in PKR, and prize pools. You purchase tickets for upcoming games and the game runs at the scheduled time. Numbers are drawn automatically and your cards are marked in real time. Prizes are awarded to the first player or players to complete the required pattern. Some rooms also offer side games you can play between bingo rounds.

If a game disconnects or freezes mid-round, the session data is saved server-side. When you reconnect and reopen the game, it should resume from where it left off or the round result will already be recorded. If you believe a bet was deducted but no result was registered, contact live chat support with the game name, approximate time, and the round or bet ID if visible — the team can pull the server log and resolve it.

Deposit limits can be set from your account settings once you are logged in. You can choose a daily, weekly, or monthly limit in PKR. The limit takes effect immediately when you lower it. If you choose to increase a limit, there is a cooling-off delay before the higher limit applies — this is intentional and gives you time to reconsider. Setting a deposit limit is one of the simplest ways to keep your gaming budget under control.

A cooling-off period temporarily restricts your account from real-money play and deposits for a period you choose — typically between 24 hours and 6 weeks. Your account remains accessible so you can view your balance and history, but no wagering or top-ups are allowed during this time. You can activate a cooling-off period from the responsible gaming section of your account settings or by contacting live chat support.

Self-exclusion fully closes your account for a chosen period — typically 6 months, 1 year, or permanently. Once active, the account cannot be reopened for the duration of the exclusion, and any re-registration attempts using the same details will be blocked. To request self-exclusion, contact our live chat support team directly. Any remaining real-money balance can be withdrawn before the exclusion takes effect.

Yes. You can enable session time alerts from your account settings. Once set, the platform will notify you when your active session reaches the time limit you have chosen. This is a useful nudge if you tend to lose track of how long you have been playing. You decide whether to stop or continue — the reminder is informational, not a hard cut-off, unless you have also set a session time limit that triggers a forced logout.